Telefonica Tech Telefónica continues to strengthen its Artificial Intelligence (AI) capabilities to help organizations make data-driven decisions and build more efficient and resilient businesses. Telefónica’s Digital Business Unit now has teams dedicated to Artificial Intelligence in 10 centers around the world, offering clients services tailored to their local needs and reinforcing its position as the benchmark technology partner for digital transformation processes.
After making strategic acquisitions in recent years to complement the existing capabilities of this technology, the technology company now has more than 400 experts dedicated to the research, development and application of artificial intelligence use cases for clients (public and private companies) across several fields of activity.
These experts are currently distributed in the expertise centers the company has established in Spain (Madrid, Barcelona, Valencia, Valladolid), Great Britain (London), Central Europe (Slovenia, Austria), Brazil (São Paulo) and the Hispanic Region (Santiago de Chile, Mexico City), offering its clients a full service and long service times.
Telefónica Tech’s artificial intelligence experts hold more than 150 certifications on the technology (in-house and third-party) and have a robust partner network that complements the solutions portfolio.
Elena Gil Rizasoain, Director of the Artificial Intelligence and Data Business Unit at Telefónica Tech, said: “We have numerous technological solutions to optimize organizations’ processes, based on the huge potential that comes from combining artificial intelligence with other technologies such as the Internet of Things (IoT), blockchain and cybersecurity. With the global knowledge and experience of our team, we can, for example, help companies forecast demand for their products, automate processes, improve decision-making and personalize customer experiences.”
Telefónica Tech’s artificial intelligence solutions (traditional and generative) have built into their design the ethical principles that Telefónica has defined for this technology, promising to use it in a fair, transparent and accountable way, to focus on people, and to take security and privacy into account throughout the process (including with partners and other external parties).
Sector Specialization
Telefónica Tech offers artificial intelligence products and services tailored to the specific needs of different sectors of activity, with some of the most relevant projects having been developed recently in sectors such as public administration, healthcare, industry and sports.
The technology company is working with several employment sectors on projects to improve the functioning of the labour market using a model based on specialized skills to predict which talent is most in demand, guide training recommendations for the unemployed, etc., thus increasing employability and creating a better match between supply and demand.
In the healthcare field, TelefónicaTec developed the product in collaboration with the multinational company Solventum (formerly 3M Healthcare). Facilitate the optimization of emergency services in hospitals: Artificial intelligence will make it possible to predict the number of patients who will be seen in the coming days, the specialties they will need, and how many will require hospitalization. The aim is to facilitate the right-sizing of different services, provide a better quality of care and patient experience, and reduce the burden on healthcare workers.
In industry, Telefónica Tech is applying artificial intelligence to harness data generated in factories to facilitate demand planning, predictive maintenance and quality control, avoid production downtime and minimize raw material consumption. In other words, artificial intelligence is helping companies in this sector to become more productive, efficient, resilient and sustainable.
The sports world is another area where TelefónicaTec is applying this technology intensively, combining it with IoT, helping technical teams improve athletes’ training, prevent injuries and prepare strategies for each competition. For example: The company works with the Spanish Athletics Federation to help improve the performance of athletes. Through the use of inertial measurement units and the application of artificial intelligence algorithms and advanced analytics to the data collected.
