Observability takes center stage as IT prepares for technological change

The IT and communications industry is undergoing rapid transformation with the introduction of technologies such as: artificial intelligencecloud computing, and 5G networks.

In this rapidly changing environment, Observability in Practice This is becoming increasingly important for organizations to maintain operational efficiency, collaboration, and optimal customer experiences.The current state of IT and Telco observability” offers insight into how these industries are embracing observability.

Key findings of the report include:

Trends Driving Observability Adoption in IT and Telcos

Source: New Relic

Why do so many outages occur in the IT and communications industry?

According to a New Relic report, IT and telecommunications companies are experiencing more frequent issues that significantly impact their business. Power outage This outperforms other industries such as retail, education, healthcare, and financial services.

Related:Observability and monitoring: Who needs which and when?

“In fact, 37% reported experiencing disruptions at least once a week,” said Peter Pezalis, chief design and strategy officer at New Relic. IT Pro Today“IT and communications companies have the second highest frequency of outages after energy and utility companies, with 40.2% of companies reporting experiencing at least one outage per week.”

To make matters worse, Pezalis noted that the average downtime per year for IT and communications companies is 26 hours, and that these companies are taking longer to detect and resolve outages.

“Thirty-five percent of respondents estimated that an outage of their critical business apps could cost more than $500,000 per hour, and 22% estimated it could cost $1 million per hour, meaning IT and telecommunications companies could lose an average of $12.71 million per year,” he said.

So what should IT do to improve the current state of observability that isn’t being done?

Like other industries, IT and communications organizations are held back by a lack of integration, according to Pezaris. He noted that organizations using a variety of monitoring tools only add complexity to their environments because services, alerts, logs and data are often siloed. This makes it difficult to quickly detect software or system disruptions or pinpoint the root cause of a given failure.

“Without a unified view of their entire environment, companies will continue to lag behind other industries in identifying and resolving problems,” he said.

Why do IT and communications staff use multiple observability tools?

Given that IT and communications are all about technology, as a group they are more likely to use technology more rather than less. In fact, according to New Relic, they are more likely to use multiple monitoring tools.

Pezalis said the study covered 17 major observation functions, including security monitoring, network monitoring, infrastructure monitoring and application performance monitoring. artificial intelligenceThe report found that 70% of respondents use four or more monitoring tools to manage these key observability functions, and 23% use eight or more monitoring tools.

“This shows that these organizations are spending too much time and money trying to solve problems in silos rather than on a single, integrated platform,” he said.

Pezalis said organizations across industries cannot afford outages and cannot risk losing customers due to poor customer user experience. According to the report, the majority of respondents plan to implement security monitoring (96%), network monitoring (96%) and infrastructure monitoring (94%) by 2026.

“By doing so, we can expect to see fewer power outages affecting the industry,” he said.