An Amazon worker on the picket line during a strike over pay at the Amazon.com Inc. fulfilment center in Coventry, U.K., on Feb. 28, 2023.
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Amazon announced Monday its millionth worker robot, and said its entire fleet will be powered by a newly launched generative artificial intelligence model. The move comes at a time when more tech companies are cutting jobs and warning of automation.
The million robot milestone — which joins Amazon’s global network of more than 300 facilities — strengthens the company’s position as the world’s largest manufacturer and operator of mobile robotics, Scott Dresser, vice president of Amazon Robotics, said in a press release.
Meanwhile, Dresser said that its new “DeepFleet” AI model will coordinate the movement of its robots within its fulfillment centers, reducing the travel time of the fleet by 10% and enabling faster and more cost-effective package deliveries.
Amazon began deploying robots in its facilities in 2012 to move inventory shelves across warehouse floors, according to Dresser. Since then, their roles in factories have grown tremendously, ranging from those able to lift up to 1,250 pounds of inventory to fully autonomous robots that navigate factories with carts of customer orders.
Meanwhile, AI-powered humanoid robots — designed to mimic human movement and shape — could be deployed this year at factories owned by Tesla.
Job security fears
But although advancements in AI robotics like those working in Amazon facilities come with the promise of productivity gains, they have also raised concerns about mass job loss.
A Pew Research survey published in March found that both AI experts and the general public see factory workers as one of the groups most at risk of losing their jobs because of AI.
That’s a concern Dresser appeared to attempt to address in his statements.
“These robots work alongside our employees, handling heavy lifting and repetitive tasks while creating new opportunities for our front-line operators to develop technical skills,” Dresser said. He added that Amazon’s “next-generation fulfillment center” in Shreveport, Louisiana, which was launched late last year, required 30% more employees in reliability, maintenance and engineering roles.
However, the news of Amazon’s robot expansion came soon after CEO Andy Jassy told CNBC that Amazon’s rapid rollout of generative AI will result in “fewer people doing some of the jobs that the technology actually starts to automate.”
Jassy said that even as AI eliminates jobs in certain areas, Amazon will continue to hire more employees in AI, robotics and elsewhere. But in a memo to employees earlier in June, the CEO had admitted that he expects the company’s workforce to shrink in the coming years in light of technological advancements.
The decline may have already begun. CNBC reported that Amazon cut more than 27,000 jobs in 2022 and 2023, and had continued to make more targeted cuts across business units.
Other big tech CEOs such as Shopify’s CEO Tobi Lutke also recently warned of the impact that AI will have on staffing. That comes as a vast array of firms investing in and adopting AI execute rounds of layoffs.
According to Layoffs.fyi, which tracks technology industry layoffs, 551 companies laid off roughly 153,000 employees last year. And a World Economic Forum report in February found that 48% of U.S. employers plan to reduce their workforce due to AI.
