Three days after a widespread software outage, one of the major airlines at Boston Logan Airport is still struggling to resume full service. As of 2:30 p.m. Monday, Delta Air Lines canceled 40 flights (22% of total) to and from Logan Airport for the day, according to FlightAware. One-third of the flights were delayed. Delta Air Lines had to cancel 63 flights (35% of total) to and from Boston on Sunday, both far and away the most among airlines. Some passengers are stuck in long customer service lines trying to rebook. The airline canceled about 1,400 flights nationwide on Sunday and about 700 more on Monday. Delta’s CEO said the CrowdStrike outage affected the airline’s crew tracking tools and rebooking systems. The airline is offering waivers to affected passengers. “No one should be stranded in an airport overnight or wait hours to speak with a customer service representative, and my department will ensure that Delta customers are supported by implementing all applicable passenger protections,” Transportation Secretary Pete Buttigieg said.
Three days after a widespread software outage, one of the major airlines at Boston Logan Airport is still struggling to resume full service.
As of 2:30 p.m. Monday, Delta had canceled 40 flights (22% of its total) to and from Logan International Airport for the day, according to FlightAware. A third of all flights were delayed.
Delta Air Lines was forced to cancel 63 flights to and from Boston on Sunday, or 35% of its total flights.
Both are far more than any other airline.
Some passengers were forced to wait in long customer service lines while trying to rebook.
The airline was forced to cancel about 1,400 flights nationwide on Sunday and about 700 more on Monday.
Delta Air Lines’ CEO said the CrowdStrike outage affected the airline’s crew tracking tools and rebooking systems, and the airline is offering waivers to affected customers.
“No one should be stranded in an airport overnight or wait hours to speak with a customer service representative. The Department of Transportation will ensure that Delta customers are supported by implementing all applicable passenger protections,” Transportation Secretary Pete Buttigieg said.
