Bill McDermott, CEO of ServiceNow (L), and Sam Altman, CEO of OpenAI.
Reuters
ServiceNow signed a three-year deal with OpenAI to use its artificial intelligence models to give businesses access to AI agents, the companies announced on Tuesday.
As part of the deal, ServiceNow will integrate GPT-5.2 into its enterprise workflow platform and create AI voice technology harnessing these models.
Neither company disclosed the financial terms of the agreement.
“Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow.
The software sector is facing massive competitive pressures from AI technology disrupting their businesses and traditional revenue models. The move has forced many firms to ramp up AI integration and innovate.
ServiceNow is also in the midst of a major deal blitz as it looks to position itself as an “AI control tower” in this new technological phase.
Last month, the company announced plans to cybersecurity startup Armis for nearly $8 billion and identity security platform Veza. The company also made a bet on AI agents with a roughly $3 billion acquisition of Moveworks last year.
OpenAI has amassed more deals with major software companies, including TurboTax maker Intuit. Databricks made a $100 million commitment to OpenAI in September.
ServiceNow CEO Bill McDermott on buying cybersecurity startup Armis for $7.75 billion
