There is a growing focus on integrating ai into healthcare and the workforce, with some companies exploring the concept of an ai-native contact center. Enterprises are being advised to assess their architecture and prepare for a potential shift to an ai-first era with a human-agent workforce. The role of ai in the workforce is being reimagined, with some referring to coworkers as ai agents and teams as "pods", and companies like salesforce and servicenow investing in ai deliverables and hiring ai-native graduates.