For 11 Years Chick-fil-A Ruled the Roost In Customer Satisfaction. Jersey Mike's Just Dethroned It.

entrepreneur.com·Jun 22

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Chick-fil-A had been the leader in customer satisfaction for 11 years, but its reign may be over. Some reports indicate that Jersey Mike's has taken the top spot, ending Chick-fil-A's long-standing position. However, there is some uncertainty as at least one outlet still reports Chick-fil-A as the top chain for the 11th year in a row.

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For 11 Years Chick-fil-A Ruled the Roost In Customer Satisfaction. Jersey Mike's Just Dethroned It.

Full coverage

Jersey Mike's steals customer satisfaction crown from Chick-fil-A

Jersey Mike's ends Chick-fil-A's 11-year satisfaction reign

This Southern Fast-Food Chain Took The Top Spot In Customer Satisfaction For The 11th Year In A Row

Straight Year Despite Slowest Growth in Two Decades, ACSI Data Show

Chick-fil-A's reign is over. See the new top fast food chain

Jersey Mike’s ends Chick-fil-A’s 11-year run atop satisfaction index

Jersey Mike's Tops 2026 ACSI Fast-Food Rankings

Report: Wegmans slips in customer satisfaction as value-focused shoppers reshape retail